FREQUENTLY ASKED QUESTIONS




ORDERING

HOW DO I TRACK MY ORDER?

Visit our order tracking page and enter your email address and order number. Your order number is in the confirmation email that we sent you.

WHAT IS YOUR WARRANTY/GUARANTEE?

The Bulwark Protection Limited Warranty protects the original owner against manufacturing defects in materials and workmanship for one year from the purchase of the product. Please visit our Warranty and Guarantee page to learn more!

WHAT IS YOUR RETURN POLICY?

If you are not happy with your online purchase, we will gladly accept your return at no cost to you. Please view our Return Policy page for more information and detailed instructions.

HOW DO I DETERMINE MY SIZE?

Please view our Fit Guide page for help with sizing and measurements.

HOW DO I PLACE A LARGE ORDER?

If you are looking to outfit your team, please contact our sales team to get started.

WHAT IS YOUR ORDER CANCELLATION POLICY?

Please contact our customer support team for any questions regarding your Bulwark.com order.

PAYMENTS & SHIPPING METHODS

WHAT PAYMENT METHODS DO YOU ACCEPT?

On Bulwark.com, we accept MasterCard, Visa, Discover, American Express and PayPal.

HOW LONG DOES IT TAKE ME TO GET MY ORDER?

How long it will take for your order to arrive depends on which shipping service you select upon check out. Please refer to our shipping & delivery page for specific details on when you can expect to receive your order.

WHAT SHIPPING METHODS DO YOU OFFER?

Please refer to our shipping & delivery page for specific details on which shipping methods are offered to customers.

WHAT IS THE CUT OFF FOR SAME-DAY SHIPPING ON BULWARK.COM?

Orders placed Monday – Friday (excluding holidays) are shipped within 1-2 business days. Any orders placed over the weekend will ship on the next business day. Review our shipping & delivery page for more details.

HOW LONG UNTIL MY ORDER ARRIVES?

Your delivery is dependent upon the shipping method chosen at checkout. Please refer to our shipping & delivery page for specific details on when you can expect to receive your order.

DO YOU SHIP OUTSIDE OF THE UNITED STATES?

At this time, we only ship and accept orders from customers inside the United States, its territories and protectorates. We apologize for the inconvenience. Review our full shipping & delivery page for more details.

PRODUCTS

WHAT IS LIGHT SOIL?

Light soil is a term used in industrial laundries and means that the chemicals used are less harsh and garments are washed for less time and at a reduced heat (140 degrees).

WHAT KINDS OF PROTECTION DOES BULWARK OFFER?

Bulwark Protection now offers protection against arc flash, flash fire, inadvertent chemical splash, combustible dust, molten metals and visibility. Bulwark FR and Workrite Fire Service protective work apparel is secondary protective clothing, which is designed for continuous wear in designated areas where intermittent exposure to flame or heat is possible. It is to be used in conjunction with primary protective clothing for activities where significant exposure to flame or heat is likely, such as molten substance splash.

HOW DO FLAME-RESISTANT FABRICS WORK?

Flame-resistant (FR) fabrics and garments are intended to resist ignition, prevent the spread of flames away from the immediate area of high heat impingement, and to self-extinguish almost immediately upon removal of the ignition source.

Normal work apparel will ignite and continue to burn if exposed to an ignition source such as flame or electric arc. Everyday fabrics will continue to burn until they are extinguished or all flammable material is consumed.

HOW DO I REMOVE STAINS FROM MY FR GARMENTS?

If garments become contaminated with flammable substances, they should be removed immediately and replaced with clean flame resistant apparel. Either home or industrial laundering may successfully remove most types of both flammable and non flammable soils. However, home laundry detergents may not successfully remove some types of soil found in industry, especially heavy greases and oily soils. If flammable soils are not completely removed, the flame resistance of the garment may be compromised.

Flammable materials are for the most part volatile substances that dissipate into the atmosphere, for example, gasoline. Stains remaining after laundering on the other hand are either unremoved contaminants or, more likely, simply discoloration of the fabric.

It may be difficult to determine that flammable soils have been completely removed, but indicators would include the presence of stains and/or odors after laundering. However staining alone is not an indication that the soil has not been adequately removed. If it appears that the garments may still be contaminated after home wash, laundering at a local commercial or industrial laundry may be required. Dry cleaning may be used to remove oils and greases. Finally, if questions remain, Bulwark will conduct flame resistant testing of the garment in question to determine its flame resistance. Please be aware that this is a destructive test and the garment will be destroyed.

DO YOU OFFER CUSTOMIZATION OPTIONS?

Bulwark offers a wide variety of ways to customize your workwear. We currently do not offer product customization on our website, but we do have customization capabilities to meet your business needs. Contact our sales team to learn more.

WHAT'S THE REPAIR AND MAINTENANCE RECOMMENDATION OF FLAME RESISTANT PROTECTIVE APPAREL?

ASTM International has developed two standards for repair and maintenance of FR garments. Standard F 1449 Guide for Industrial Laundering of Flame, Thermal and Arc Resistant Clothing, covers maintenance of garments by industrial laundries. Newly adopted Standard F 2757 Guide for Home Laundering Care and Maintenance of Flame, Thermal and Arc Resistant Clothing provides information for home care and maintenance of flame resistant protective garments.

Essentially, all repairs must be made with materials equivalent to the original materials in the garments. In other words, Nomex® sewing thread and FR mending fabrics equal to the materials used in the original garment. Heat seal FR patches are available and are often used to make small repairs. Bulwark Customer Care can assist in providing repair kits for individuals and material sources for organizations.

Bulwark does not have a specific guideline on repairs except to follow the ASTM standards. This would also apply to zippers and any other trim or findings item that needs to be replaced. Technical Bulletins that provide detailed laundry and dry cleaning recommendations are available for each type of fabric used in Bulwark garments.

ABOUT BULWARK

WHERE IS BULWARK LOCATED?

Bulwark is located at:

545 Marriott Drive, Suite 200

Nashville, TN 37214

1.800.733.5271

WHERE ARE YOUR PRODUCTS MANUFACTURED?

Workwear Outfitters owns private manufacturing facilities in Honduras and Mexico. Maintaining good workplace standards is vital to us, which is why our facilities are certified by Worldwide Responsible Accredited Program, WRAP.

WHO IS BULWARK OWNED BY?

Bulwark is part of Workwear Outfitters

HOW DO I BECOME A BULWARK DISTRIBUTOR?

If you are a distributor interested in serving this exciting and growing market please call 1-800-733-5271 to receive a distributor application.